Wafers AI Comms
We bring artificial intelligence directly to the phone line. Our voice agents are capable of sustaining complex conversations, qualifying leads, and scheduling meetings directly in your CRM.
Missed calls = Lost money
Every call the reception or sales department cannot take due to high volume represents a wasted financial opportunity or an angry client. Classic IVR systems ("Press 1 for...") do not solve the problem, they only delay it.
The modern B2B solution is integrating an artificial intelligence-based voice agent (LLM + TTS). The agent takes the , analyzes intent (NLP), responds with a human voice, and can modify data in your systems without interruption. calls in less than a second
Voice Agent ROI
Cost per interaction: Reduced by ~85% compared to a call-center employee (TCO).
Global Availability: Responds natively in over 30 languages (including Romanian with perfect accent).
Average response time: Instant (under 500ms latency on audio inference), ensuring a fluent dialog.
Conversational Innovation
Hi-Fi Acoustic Model
Ultra-realistic voice synthesizers capable of emulating human intonation, accents, and breathing pauses (TTS/STT latency under 500ms). Conversations do not sound "robotic".
LLM Decision Tree
We do not use fixed IF-THEN-ELSE scripts. The bot processes intent (Natural Language Understanding) based on your Standard Operating Procedures (SOPs), offering unscripted solutions.
Native CRM Integration
Every call automatically translates into a ticket or a booking in HubSpot, Salesforce, or custom WafersHub platforms. The conversation summary is saved as a note.
B2B Lead Qualification
We set the AI to ask sales pre-qualification questions (Budget, Authority, Need, Time - BANT). The agent redirects only "warm" leads to a human seller.
SMS & Omnichannel Follow-Up
After the call, Wafers Comms can automatically send an SMS with payment links, booking confirmations, or PDFs. The process is fully automated, end-to-end.
Supervision Dashboard
All calls are transcribed (STT), analyzed for sentiment (positive/negative), and visible in a web portal where human supervisors can evaluate the AI's quality.